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Our fifth annual revenue growth Benchmark survey explores the challenges and opportunities for operators, providing a detailed breakdown of B2B and B2C service categories
Agents of change: integrating AI into customer experience operations
What are the challenges in integrating agentic AI into customer experience operations? Find out in our new report
Autonomous Networks Summit overview, Innovate Asia 2025 – Bangkok
Find out how telcos are making rapid progress towards Level 4 autonomous networks (AN) in our retrospective summary of TM Forum’s latest AN summit.
Agentic AI and autonomy: CSPs set out their strategies
What are the key opportunities for operators adopting agentic AI and how can they overcome the many challenges to deploying it at scale?
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Sukrit Kalia
19 Mar 2026
1 minutes Sukrit Kalia, Subject Matter Expert — Artificial Intelligence & Machine Learning at Omantel looks at how agentic AI enables autonomous enterprise work while creating new governance, security and accountability risks that require structured oversight, safeguards, and human responsibility.
Jasvir Singh
16 Mar 20261 minutes Jasvir Singh, Global Head of Practice, Platform & Partnership at Tata Communications Transformation Services, discusses why progress toward autonomous networks depends on disciplined execution, clear governance, and realistic maturity assessment rather than rapid but fragmented automation efforts.
Manish Agrawal
13 Mar 20261 minutes Comviva's President and COO, Manish Agrawal, discusses how agentic AI is reshaping BSS, enabling telecom operators to move from reactive operations toward more intelligent, proactive and scalable service models.
Mohammed Taher Hussain
23 Feb 20261 minutes Mohammed Taher Hussain, Lead Solution Architect – Enterprise Technologies (Infrastructure) at Saudi Telecom Company (stc), explores how Multi-Operator Radio Access Network (MORAN) enables faster 5G rollout, reduces infrastructure duplication, and supports sustainable national connectivity models aligned with Saudi Vision 2030.
Taha Yaycı
09 Feb 20261 minutes TechNarts CEO Taha Yaycı discusses how, when used with intent, AI can transform telecom networks, highlighting that progress depends not on more AI, but on the right AI.
Madhava Vadavala
Pashant Nandkumar Pitale
22 Jan 20261 minutes Verizon explores how creating a well-defined migration process and addressing potential challenges when managing mergers can result in improved service quality, cost savings, improved revenue and enhanced network performance with greater user experience.
