Article | Artificial Intelligence (AI), ODA (Open Digital Architecture)

CSPs and vendors collaborate to address the challenges of scaling agentic AI

A panel of experts at DTW Ignite saw operators and vendors discussing the key challenges of scaling agentic AI, and how some agents are already doing the work of humans.

Reading time: 5 minutes Jun 26 | BY Joanne Taaffe

Article | Autonomous operations, Autonomous networks

Telstra’s Krogh Andersen calls for network autonomy rethink

Reading time: 3 minutes Jun 26 | BY Joanne Taaffe

Research Report | IT transformation, Artificial Intelligence (AI)

Reinventing IT for the AI era

May 26 | BY Mark Newman, TM Forum

Featured

How AI and automation are impacting Telefónica's sustainability strategy

Reading time: 6 minutes Jun 26 | BY Joanne Taaffe

China and Europe ramp up sovereign tech initiatives

Reading time: 4 minutes Jun 26 | BY Joanne Taaffe

Telco results show signs of AI service growth

Reading time: 5 minutes May 26 | BY Joanne Taaffe

Telstra’s Andersen: ‘We need to think about the network as the product’

Reading time: 7 minutes May 26 | BY Joanne Taaffe

More than a token gesture: CSPs aim to profit from AI currency

Reading time: 4 minutes Apr 26 | BY Joanne Taaffe

Lumen outlines AI connectivity strategy

Reading time: 5 minutes Feb 26 | BY Ed Finegold

Reports

Telco revenue growth: is it back to the future for CSPs?

Our fifth annual revenue growth Benchmark survey explores the challenges and opportunities for operators, providing a detailed breakdown of B2B and B2C service categories

Agents of change: integrating AI into customer experience operations

What are the challenges in integrating agentic AI into customer experience operations? Find out in our new report

Autonomous Networks Summit overview, Innovate Asia 2025 – Bangkok

Find out how telcos are making rapid progress towards Level 4 autonomous networks (AN) in our retrospective summary of TM Forum’s latest AN summit.

Agentic AI and autonomy: CSPs set out their strategies

What are the key opportunities for operators adopting agentic AI and how can they overcome the many challenges to deploying it at scale?

Case Study | Artificial Intelligence (AI), Data analytics + 3 more...

Safaricom makes efficiency and CX gains with AI-assisted personalized offers

Oct 25 | BY Joanne Taaffe

Article | Charging and billing, BSS (Business Support Systems)

BSS consolidation in five transactions

Reading time: 7 minutes Feb 26 | BY Ed Finegold

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