Article | Autonomous networks, ODA (Open Digital Architecture) + 1 more...

Telstra’s Andersen: ‘We need to think about the network as the product’

Telstra’s Connected Future 2030 strategy sets out to make it simple for customers to use increasingly sophisticated connectivity services as the company moves from selling bandwidth to selling network value. As Group Executive, Product & Technology at Telstra, Kim Krogh Andersen plays an essential role in ensuring the company succeeds in its aims. He caught up with TM Forum’s Insight to discuss how he is implementing Telstra’s vision.

Reading time: 7 minutes May 26 | BY Joanne Taaffe

Podcast | Artificial Intelligence (AI)

How Swisscom is approaching AI-driven transformation

Reading time: 1 minutes May 26 | BY Mark Düsener, Swisscom | Mark Newman, TM Forum | Willie Stegmann, TM Forum

Article | Artificial Intelligence (AI), B2B services

Europe’s AI advantage is trust. Its weakness is fragmentation

Reading time: 5 minutes May 26 | BY Usman Javaid

Featured

More than a token gesture: CSPs aim to profit from AI currency

Reading time: 4 minutes Apr 26 | BY Joanne Taaffe

How telcos are building safe environments for AI agents

Reading time: 9 minutes Feb 26 | BY Dawn Bushaus | Joanne Taaffe

Lumen outlines AI connectivity strategy

Reading time: 5 minutes Feb 26 | BY Ed Finegold

Blue Planet’s Kailem Anderson on the need for data and AI standards

Reading time: 6 minutes Feb 26 | BY Dawn Bushaus

Accelerate 2026: Driving AI automation across IT and networks

Reading time: 6 minutes Feb 26 | BY Joanne Taaffe

How Orange is realizing value from AI

Reading time: 6 minutes Jan 26

Reports

Telco revenue growth: is it back to the future for CSPs?

Our fifth annual revenue growth Benchmark survey explores the challenges and opportunities for operators, providing a detailed breakdown of B2B and B2C service categories

Agents of change: integrating AI into customer experience operations

What are the challenges in integrating agentic AI into customer experience operations? Find out in our new report

Autonomous Networks Summit overview, Innovate Asia 2025 – Bangkok

Find out how telcos are making rapid progress towards Level 4 autonomous networks (AN) in our retrospective summary of TM Forum’s latest AN summit.

Agentic AI and autonomy: CSPs set out their strategies

What are the key opportunities for operators adopting agentic AI and how can they overcome the many challenges to deploying it at scale?

Case Study | Artificial Intelligence (AI), Data analytics + 3 more...

Safaricom makes efficiency and CX gains with AI-assisted personalized offers

Oct 25 | BY Joanne Taaffe

Article | Charging and billing, BSS (Business Support Systems)

BSS consolidation in five transactions

Reading time: 7 minutes Feb 26 | BY Ed Finegold

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