Research Report | Autonomous operations, Artificial Intelligence (AI) + 1 more...

New-generation intelligent operations: An AI-native reinvention

This white paper draws on case studies from ten operators to explore how the shift towards AI-driven, autonomous operations can improve efficiency, network resilience and customer experience.

Jun 26

Research Report | Autonomous networks

Scaling to AN Level 4 to unlock network value

Jun 26

Research Report | IT transformation, Artificial Intelligence (AI)

Reinventing IT for the AI era

May 26 | BY Mark Newman, TM Forum

Featured

How AI and automation are impacting Telefónica's sustainability strategy

Reading time: 6 minutes Jun 26 | BY Joanne Taaffe

China and Europe ramp up sovereign tech initiatives

Reading time: 4 minutes Jun 26 | BY Joanne Taaffe

Telco results show signs of AI service growth

Reading time: 5 minutes May 26 | BY Joanne Taaffe

Telstra’s Andersen: ‘We need to think about the network as the product’

Reading time: 7 minutes May 26 | BY Joanne Taaffe

More than a token gesture: CSPs aim to profit from AI currency

Reading time: 4 minutes Apr 26 | BY Joanne Taaffe

Lumen outlines AI connectivity strategy

Reading time: 5 minutes Feb 26 | BY Ed Finegold

Reports

Telco revenue growth: is it back to the future for CSPs?

Our fifth annual revenue growth Benchmark survey explores the challenges and opportunities for operators, providing a detailed breakdown of B2B and B2C service categories

Agents of change: integrating AI into customer experience operations

What are the challenges in integrating agentic AI into customer experience operations? Find out in our new report

Autonomous Networks Summit overview, Innovate Asia 2025 – Bangkok

Find out how telcos are making rapid progress towards Level 4 autonomous networks (AN) in our retrospective summary of TM Forum’s latest AN summit.

Agentic AI and autonomy: CSPs set out their strategies

What are the key opportunities for operators adopting agentic AI and how can they overcome the many challenges to deploying it at scale?

Case Study | Artificial Intelligence (AI), Data analytics + 3 more...

Safaricom makes efficiency and CX gains with AI-assisted personalized offers

Oct 25 | BY Joanne Taaffe

Article | Charging and billing, BSS (Business Support Systems)

BSS consolidation in five transactions

Reading time: 7 minutes Feb 26 | BY Ed Finegold

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Philip Sharpe

Aggregators break down barriers in the connectivity ecosystem

09 Jul 2026

1 minutes

Sonalake CEO Philip Sharpe explains why the connectivity supply chain is becoming more complex and how aggregators can help.

Jai Rajaraman

Building the data foundation for autonomous networks

09 Jul 2026

1 minutes

Ocient’s Jai Rajaraman explains why CSPs can’t scale AI without a unified, real-time and trusted data foundation.

Sara Coppo

Why assurance needs open ‘data + domain’ federation and what packet core teaches the wider network

07 Jul 2026

1 minutes

BMC’s Sara Coppo explains why digital services fail at the interfaces between domains, vendors, tools and teams, and why autonomy will not arrive as a single black box but as governed collaboration across an ecosystem.

Jeff Spiess

AI is transforming customer service, but platforms decide who wins

07 Jul 2026

1 minutes

Motive's Jeff Spiess explains why service management platforms provide the operational backbone for AI-driven customer service.

Shamik Mishra

AI agents need a real-time data fabric to enable autonomy at scale

02 Jul 2026

1 minutes

With autonomous networks poised to unlock hundreds of millions in opex savings for telcos, Shamik Mishra, CTO of Connectivity at Capgemini Engineering, looks at why a trusted data fabric is a prerequisite.