MTN Group CTIO on improving skills and margins

Charles Molapisi, MTN’s Group Executive for Technology and Information, discusses with TM Forum’s Willie Stegmann the importance for technology leaders to focus on business outcomes

He outlines how MTN Group is using AI to reduce costs, improve customer experience and simplify operations, and notably in the mature, low-margin market of South Africa.

In addition, he explains why MTN is the investing in software engineering hubs across Africa to develop local digital and AI skills and reduce reliance on external vendors.