Why AI4CX is the metric that matters most right now

Join Gartner's Michel van Buitenen and TM Forum's Willie Stegmann as they discuss why AI for customer experience (AI4CX) has become a top priority for telecom leaders. From the Race to 2030 and the rise of the AI-native telco to the challenges of scaling AI across the enterprise, they explore how operators can turn ambition into action. The conversation covers the opportunities of agentic AI, the importance of meaningful customer experience benchmarking, and the realities of modernizing legacy environments. Together, they share insights on how CIOs can accelerate transformation, improve customer outcomes, and unlock the full value of AI