Governance is not a feature. It's the whole job.

Join ServiceNow’s Romit Ghose and TM Forum’s Guy Lupo for a discussion on one of the biggest challenges facing enterprise AI: how to govern a rapidly expanding ecosystem of agents, models and platforms. As organisations move beyond early AI deployments, Romit explains why trust can’t be addressed at the model level alone, and why governance must span the entire AI stack, from data, context and identity to access, interfaces and agent interactions. Drawing on ServiceNow’s work with TM Forum and lessons from the Innovate Americas 2026 hackathon, the conversation explores how organisations can create a centralised approach to discovering, monitoring and governing agents across on-premise, hyperscaler and third-party environments. They also discuss the emerging standards needed to certify AI systems as low risk, ServiceNow’s contribution to TM Forum’s Trustworthy AI and Data programme, and why visibility, accountability and control will be essential as agentic AI scales. Together, they make the case that governance isn’t simply a feature of enterprise AI. It’s the foundation that makes trusted AI possible at scale.